Refund Policy
Use this guide from Dash to review returns, exchanges, and refunds. This page applies specifically to bydeshq.shop.
Details from Dash on support
For Dash customers at bydeshq.shop, this section explains support. For return or exchange assistance, contact Support@bydeshq.shop or 9033377156.
What Dash customers should know about condition of returns
Customers using bydeshq.shop can rely on the following Dash guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Dash customers should know about refund timing
For purchases made through bydeshq.shop, Dash applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Dash on order problems
This order problems section covers orders and visits through bydeshq.shop for Dash. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Dash to eligibility
The following eligibility guidance applies to the Dash storefront at bydeshq.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
starting a request at Dash
Dash publishes this starting a request guidance for customers using bydeshq.shop. When requesting a return or exchange, contact us at Support@bydeshq.shop before sending the item. Once the request is approved, Dash will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Dash: exceptions
This exceptions section covers orders and visits through bydeshq.shop for Dash. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Dash
Brand name: Dash
Email: Support@bydeshq.shop
Phone: 9033377156
Physical address: 769 S Bloodworth St, Raleigh, North Carolina, 27601, United States